Refund and Returns Policyadmin2023-07-10T10:06:43-07:00

Returns

At Kratzilla, we stand behind all of the kratom products that we offer and strive to earn complete customer satisfaction. This means we’re committed to ensuring you’re happy with your purchase. If you are not 100% happy with your purchase, we will accept the return of a resaleable product within 14 days of delivery. Upon receipt, we will inspect the item and issue a full refund (excluding shipping costs).

Once you send the product back to us, please allow up to 2 weeks for your refund to be processed.

All refund requests must be accompanied by a copy of the original purchase receipt. Kratzilla will not issue refunds for products purchased through other entities, such as distributors or retail partners.

Returned items must be delivered to us unused, in original packaging and in the condition they were received. If products have been opened or used, they may not be eligible for a refund, or they may be subject to a restocking fee.

We do not hold responsibility for items that are damaged or lost when being shipped back to us, so we recommend using an insured and tracked mail service.

Contact us at [email protected] to request a refund.

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These statements and products presented on this website have not been evaluated by the Food and Drug Administration (FDA). The products mentioned on this website are not intended to diagnose, prevent, treat or cure any diseases or health conditions. Therefore any information on this website is presented solely as the opinions of their respective authors who do not claim in any way shape or form to be medical professionals providing medical advice. Kratzilla and its owners or employees cannot be held responsible for, and will not be liable for the inaccuracy or application of any information whatsoever herein provided. By purchasing our products you agree that you are aware and in compliance with your local county, state, or federal regulations. Must be 21 years or older to purchase Kratom. The US FDA has not approved kratom as a dietary supplement. We do not ship to the following states, cities and counties in the US where Kratom is banned: Alabama, Arkansas, Indiana, Rhode Island, Vermont, Wisconsin, Sarasota County, FL, Alcorn, Calhoun, Itawamba, Lowndes, Monroe, Noxubee, Prentiss, Tippah, Tishomingo, and Union County, MS, Corinth, Derma, Fulton, Guntown, Iuka, Mantachie, Marietta, New Albany, Okolona, Oxford, Pontotoc, Ripley, Saltillo, Senatobia and Vardaman, MS, Monument and Parker, CO, San Diego, CA, Jerseyville, IL, and Oceanside, CA.